Return Policy
Thank you for supporting our handmade small business. We want you to love your handmade walker bag. If you are not completely satisfied with your purchase, please contact us and we will do our best to help.
Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in original condition.
- Customers must contact us before returning any item so we can provide return instructions and confirm eligibility.
- Unauthorized returns (items sent back without contacting us first) may not be accepted.
- Customer is responsible for return shipping unless the item arrived damaged or incorrect.
Custom or Personalized Orders
- Custom-made, personalized, or specially requested items cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
- Please contact us within 7 days of delivery if your item arrives damaged or you received the wrong item.
- Please include photos so we can quickly resolve the issue.
Refunds
- Once the returned item is received and inspected, a refund will be issued to the original payment method.
- Original shipping fees are non-refundable unless the return is due to our mistake.
We appreciate your understanding and support of handmade products. Each item is carefully made with care and attention to detail.